Privacy Policy

At Shinao, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our online store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

We may collect personal information that you provide directly to us when you browse our website, create an account, subscribe to our newsletter, contact our support team, or place an order.

• Name and surname
• Email address and phone number
• Billing and shipping address
• Order details and purchase history
• Account login information
• Payment-related information processed through secure payment providers
• Messages, requests, reviews, or feedback you send to us

How We Use Your Information

We use your information to provide a secure, personalized, and convenient shopping experience. This includes processing your orders, delivering products, responding to support requests, improving our website, and communicating important updates.

• To process and deliver your jewelry orders
• To manage payments, invoices, refunds, and order confirmations
• To create and manage your customer account
• To provide customer support and respond to inquiries
• To improve our website, products, services, and shopping experience
• To send newsletters, promotions, or updates if you have subscribed
• To prevent fraud, unauthorized transactions, and security risks
• To comply with legal, tax, accounting, or regulatory obligations

Payment Information

Payments are processed through secure third-party payment providers. We do not store your full credit card or debit card details on our website. Payment providers may collect and process your payment information according to their own security standards and privacy policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember your preferences, support cart and checkout features, analyze website performance, and provide a more personalized shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect important website features such as cart, checkout, account login, and personalized content.

Sharing Your Information

We do not sell your personal information. However, we may share necessary information with trusted third-party service providers who help us operate our website, process payments, deliver orders, manage email communications, provide analytics, or support customer service.

• Payment processors
• Shipping and delivery partners
• Email and newsletter service providers
• Website hosting and security providers
• Analytics and performance tools
• Legal, tax, or regulatory authorities where required

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. While we work to keep your information secure, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, fraud prevention, and business record keeping.

Your Rights

Depending on your location and applicable laws, you may have the right to access, correct, update, delete, restrict, or request a copy of your personal information. You may also unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or external content. We are not responsible for the privacy practices, policies, or content of these third-party websites. We encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Our website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, or business practices. Any updates will be published on this page with the revised information.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact us through the contact information provided on our website.