Terms & Conditions

Welcome to Shinao. These Terms & Conditions explain the rules and conditions that apply when you access our website, browse our products, create an account, place an order, or use any of our online services.

By using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Website Use

You agree to use our website only for lawful purposes and in a way that does not harm, disrupt, or interfere with the website, its security, or the experience of other visitors.

• You may not misuse the website or attempt unauthorized access.
• You may not copy, reproduce, or use website content without permission.
• You are responsible for keeping your account details accurate and secure.
• You agree not to provide false, misleading, or incomplete information.

Product Information

We aim to present our jewelry products as accurately as possible, including descriptions, images, colors, materials, sizes, prices, and availability. However, product colors and details may appear slightly different depending on your screen settings, lighting, or device display.

All product information is provided for general guidance. We reserve the right to update, correct, modify, or discontinue products, prices, descriptions, and availability at any time without prior notice.

Orders

When you place an order through our website, you agree that all information provided is accurate and complete. After placing an order, you may receive an order confirmation by email.

An order confirmation does not always mean that the order has been accepted. We reserve the right to refuse, cancel, or limit any order for reasons including product unavailability, payment issues, incorrect pricing, suspected fraud, or system errors.

Pricing and Payment

All prices are displayed in the currency shown on our website. Prices may change at any time without notice. Any applicable taxes, shipping fees, or additional charges will be displayed during checkout where applicable.

Payment must be completed using one of the available payment methods shown at checkout. Orders will usually be processed after successful payment confirmation.

Shipping and Delivery

Shipping options, delivery times, and costs may vary depending on your location, selected shipping method, product availability, and order details. Estimated delivery times are provided for guidance and may be affected by carrier delays, customs procedures, holidays, or other circumstances beyond our control.

Please make sure your shipping address is correct before completing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Returns & Refund Policy. Some jewelry items may not be eligible for return due to hygiene, personalization, custom order, or final sale conditions unless they arrive damaged, defective, or incorrect.

Please review our Returns & Refund Policy carefully before placing an order.

Jewelry Care

Jewelry should be handled with care to preserve its beauty and finish. Avoid contact with water, perfume, lotions, oils, harsh chemicals, and excessive humidity. Store each piece separately in a dry place and clean gently with a soft cloth.

We are not responsible for damage caused by misuse, improper care, normal wear, accidental damage, or unauthorized repairs.

Intellectual Property

All website content, including text, images, graphics, logos, product photos, design elements, and layout, belongs to Shinao or its content providers unless otherwise stated. You may not copy, reproduce, distribute, modify, or use any content without written permission.

Promotions and Discounts

Promotional offers, discount codes, gift cards, and special campaigns may be subject to additional conditions. Offers may be limited by time, product, category, location, or availability.

We reserve the right to modify, cancel, or refuse any promotion if misuse, technical error, or unauthorized activity is detected.

Third-Party Links and Services

Our website may include links to third-party websites, payment providers, shipping services, social media platforms, or embedded tools. We are not responsible for the content, policies, security, or practices of third-party websites or services.

Limitation of Liability

To the fullest extent permitted by applicable law, Shinao is not responsible for indirect, incidental, special, or consequential damages resulting from the use of our website, products, services, or third-party tools.

We do our best to keep the website available, accurate, and secure, but we cannot guarantee that it will always be error-free, uninterrupted, or free from technical issues.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our website, services, legal requirements, or business practices. Updated terms will be published on this page.

Your continued use of the website after changes are published means you accept the updated Terms & Conditions.

Contact Us

If you have any questions about these Terms & Conditions, your order, or your use of our website, please contact us through the contact information provided on our website.