Shipping & Delivery

At Shinao, we carefully prepare each jewelry order to ensure it arrives beautifully packaged and ready to wear or gift. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

Shipping options, delivery times, and available services may vary depending on your location, selected shipping method, order value, product availability, and any active promotions.

Order Processing

Orders are usually processed after payment confirmation. During processing, we review your order details, prepare your items, complete quality checks, and package your jewelry securely for shipment.

• Order processing begins after successful payment confirmation.
• Processing times may vary during holidays, sales, or busy periods.
• Personalized, custom-made, or special order items may require additional preparation time.
• Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Methods

Available shipping methods will be displayed at checkout. Depending on your region, you may be able to choose from standard shipping, express shipping, or other delivery options supported by our store.

Estimated shipping costs and delivery times will be shown before you complete your order. Please review all shipping details carefully during checkout.

Delivery Times

Estimated delivery times depend on your shipping address, selected shipping method, carrier service, and customs procedures where applicable. Delivery estimates are provided for guidance and may not be guaranteed.

Unexpected delays may occur due to weather conditions, carrier issues, customs checks, public holidays, high order volume, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information if tracking is available for your selected delivery method.

Please allow some time for tracking details to become active after the shipping confirmation has been sent.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible. Address changes may not be possible once an order has been processed or shipped.

International Shipping

International orders may be subject to customs duties, import taxes, local fees, or additional charges required by the destination country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any applicable customs duties, taxes, or import fees. Customs processing may also affect delivery times.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us with your order details. We will review the situation and work with the shipping carrier where possible to help resolve the issue.

For damaged packages, please keep the original packaging and provide clear photos of the package and item so we can assist you properly.

Failed Delivery or Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refused delivery, or unclaimed shipment, additional shipping fees may apply for resending the order.

Refunds for returned packages may exclude original shipping fees, handling fees, customs charges, or other non-refundable costs where applicable.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, please contact us through the support information provided on our website.